1. Where is Rosarinear LLC located? Rosarinear LLC operates its office at 312 West 2nd Street #2558, Casper, WY, 82601, US. Our warehouse is located at 864 Woodhill Rd, Mansfield, OH 44907, US.
2. What is the phone number for customer support? You can reach us at +1 307-333-0135 during our business hours.
3. How can I contact Rosarinear LLC via email? For any support inquiries, please email us at support@rosarinear.com.
4. What are your shipping policies?
- Shipping Range: Currently, we ship within the US.
- Shipping Costs: We offer free shipping on all orders within the US. There are no hidden fees; all costs are clearly stated at checkout.
- Order Processing Time: Orders are typically processed within 1-2 business days, Monday to Friday, with the last order time at 22:00 (GMT-05:00) Eastern Standard Time (New York). Weekend orders are processed the next business day.
5. What is the estimated delivery time for orders?
- Transit Time: Orders usually arrive within 1-2 business days after processing. Deliveries are made Monday to Friday (GMT-05:00) Eastern Standard Time (New York).
- Notes: Delivery times are estimates and may vary due to external factors such as weather and transportation issues.
6. How does Rosarinear LLC handle shipping?
- We utilize reliable courier services such as UPS and FedEx for shipments.
- All shipments are insured to protect against loss or damage during transit.
- We use eco-friendly packaging materials to minimize our environmental impact.
7. How can I track my order?
- After your purchase, you will receive an email with tracking information.
- Visit our website and enter your tracking number on our tracking portal to monitor your order’s status.
- Contact our support team for any assistance with tracking your order.
8. What should I do if I receive my order with missing items?
- Contact our customer service via support@rosarinear.com within 7 days of receiving your package.
- We will promptly address the issue and either send a replacement item or provide a refund as necessary.
9. What is your return policy?
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging.
- Personalized items cannot be returned.
- Return shipping costs are the responsibility of the customer unless the item is defective or not as described, in which case Rosarinear LLC will cover the return shipping costs.
- Refunds are processed within 30 days of receiving the return and are issued to the original payment method.
These FAQs should provide comprehensive information regarding our shipping, tracking, and return policies. If you have any further questions or need assistance, please do not hesitate to contact our customer support team at support@rosarinear.com or call us at +1 307-333-0135.